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Shaping Your Service Experience And Mapping Customer Interactions

January 17 @ 12:00 pm - 2:00 pm

This workshop introduces participants to a variety of service design methodologies and tools that help visualize service experiences. With a focus on startups and companies in early stages, it covers the basics of a service design starter kit. It goes over the different stages of a service experience and how to map customer interactions and internal processes to each other. It introduces frameworks to take a look at the competitive landscape and discover niches and opportunities for differentiation. At the end, participants will have a basic understanding of how to shape a user centered service experience around their offerings.


Denver – Golden Triangle
1062 Delaware Street
Denver, CO 80204 United States
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(303) 823-4170