Discover opportunities to improve your business processes by mapping your service. The key to maintain active user acquisition and engagement is to offer your customers a positive experience.
Service Blueprint is a UX mapping tool to analyze the complete flow of a service process.
It is based on a collaborative technique that displays the process functions above and below the line of visibility to the user. All back-stage processes (operational) are documented and aligned to the user experience on the “front-stage”.
Phase 1: Mapping Out
Phase 2: Iteration
Misael Leon is a Product Designer with twelve years of experience creating, developing, and designing strong visual concepts and solid software products. He simplifies complex systems by throwing users into the mix through Design Thinking and Human-Centered Design methodologies.
He is part of Nearsoft’s UX team and a Product Designer at eFolder’s (efolder.net), an award-winning vendor in channel-friendly data backup, business continuity, cloud file sync, and email security services with products like Anchor, Cloudfinder, and DoubleCheck.
This workshop can be tailored to the service/product each participating company offers. For better results we need three team members participating from each company. Having an existing product is not mandatory, in this case participants can work on a fictional example.