SolarCity: Data Science for Customer Satisfaction
This event is in partnership with Data Science for Sustainability Meetup group.
About the Event:
As one of the leaders in the solar market, SolarCity has leveraged data science approaches to focus on the customers’ needs. In this talk we will hear about how SolarCity uses data to better identify and serve customers during the sales process, followed by a discussion on how data science is used after the solar systems are installed to ensure that the fleet is being efficiently operated and managed.
About the Presenters:
Maggie Kempner is a Process Engineer at SolarCity and helps sales leaders make decisions on ways to meet growth targets. She does this by focusing on the customer – where to best target them, how to most effectively explain solar, what the permitting environments are like for various geographic areas, etc. In this talk, Maggie will discuss how SolarCity uses data science to support customers through every step of the sales process. Maggie formerly did demand response analytics at EnerNOC after a career as a foreign exchange trader. She holds degrees in economics and psychology from Kenyon College.
Neha Rao works as a Performance and Analytics Manager at SolarCity. Neha manages the Performance and Analytics teams at SolarCity, which detect and review failures and performance issues with photovoltaic systems, and determine next steps for the Operations and Maintenance department. One of O&M’s primary goals is to identify and remediate correctable issues that arise with photovoltaic systems as soon as possible. Teasing out the effect of weather is the first step to finding correctable issues. An inexpensive approach is to compare performance to other systems in the vicinity, however this approach has its drawbacks. The presentation will go over a cost-benefit analysis of using satellite-derived irradiance instead of a regionally adjusted index to arrive at weather-normalized photovoltaic system performance. Neha’s educational background is in engineering. She honed her data analysis skills at her first job at a business consulting firm, and continues to do so at SolarCity.
6:30pm – Doors open, networking, light refreshments
7:00pm – Presentation
Galvanize is an education company that blends the lines between learning and working. We believe in creating easy access for anyone who has the drive and determination to jump into the tech world, especially in entrepreneurship, engineering, and data science. Our campuses are home to students, startups, investors, mentors, and other people who are engaged and excited to level up their skills. To learn more about Galvanize, visit galvanize.com.